Over the past few years employment in the hospitality industry has increased faster than for the economy overall, but significant skills gaps remain, particularly in the following areas: customer service, interpersonal skills, supervisory skills, finance and employability skills.

This qualification seeks to address these areas by encouraging the acquisition and development of these competencies before employment in the hospitality industry. It is designed for people who are considering progressing on to higher education or entering the hospitality industry with the potential to start management training.

Skills learned

Collaborative teamwork skills. Presentation skills. Initiative and self-confidence in working alone. Self-confidence from dealing with ‘clients’ and external stakeholders. Numeracy. Literacy. Knowledge of sustainability. How to assess different options for their positive impact and cost-effectiveness. Proficiency in the use of the Microsoft 365 packages; using Word and Excel for assignments and PowerPoint for presentations. We also use Microsoft Teams for online lessons and collaborative meetings as part of assignments. Culinary and nutritional skills. Event Management skills. Customer satisfaction appreciation.

Entry requirements to the course

There is no formal prerequisite for entry, but suitable candidates should be both reasonably numerate and literate. It is assumed that candidates have had no prior exposure to the subject. Assessment Continuous internal assessment from day one. All assessment for the Pearson BTEC qualifications in this specification is criterion referenced, based on the achievement of specified learning outcomes. Each unit within the qualification has specified assessment and grading criteria which are to be used for grading purposes. A summative unit grade can be awarded at pass, merit or distinction.

The BTEC Subsidiary Diploma course (1 A level equivalent)

1. The hospitality industry
2. Providing customer service in hospitality and principles of supervising customer service performance in hospitality, leisure, travel and tourism
3. European food
4. Asian food
5. Events organisation in hospitality  
6. Planning and managing a hospitality event

Career and University opportunities

Around 95% of UK universities accept BTEC qualifications towards meeting their entry requirements, but this is most likely to be the case where there is a good fit between the BTEC and the degree subject to be studied and the learning and assessment styles. This means that a range of universities will welcome the qualification for entry onto Hospitality or Event Management degree courses. A number of the Hospitality schools in Switzerland will also accept this qualification. The employability skills gained through the qualification also mean that students will be in a good position should they choose to progress onto higher/degree apprenticeship courses or straight into employment.